Sectors
In many regions of the Netherlands, demand for customer service staff still outstrips supply. With SOAP you advertise your vacancies within five minutes on Meta, TikTok and LinkedIn. The Targeting Agent decides who sees them, so you reach candidates in the region of your contact centre.
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Nationally, the shortage of customer service staff in the Netherlands is easing, but regional differences are large. In many regions demand still outstrips supply. At the same time, the work is becoming more complex, so you need people who can do more than just answer the phone.
3,600
open vacancies for customer service staff in the Netherlands (second quarter 2026)
19 of 35
labour market regions in the Netherlands where demand exceeds supply
Sources
Customer service is a common career-change role. Many suitable candidates currently work in retail, hospitality or administration and aren't actively looking for this type of work. You reach them on social media in the region of your contact centre.
People from retail, hospitality or administration who want to switch.
Flexible staff you reach through video.
Experienced managers you also reach via LinkedIn.
An indication based on what we often see. Every vacancy and region is different.
You are operational within a working day and put your vacancies live yourself after that.
You add your vacancy to SOAP. During onboarding we connect your ATS if needed.
The Targeting Agent reads your vacancy text, for example for a customer contact employee or chat agent, and sets the audience per channel around your contact centre. It adjusts using data from previous campaigns.
Your campaign is live within five minutes. With an ATS integration you also see the cost per applicant and per hire.
Often used to reach a broad group in the region of the contact centre.
You pay a fixed monthly fee from €299, plus your own ad budget. If you recruit for multiple teams or client projects at once, a Team, Business or Scale package usually fits better.
For organisations filling 1 to 2 vacancies at a time
Ideal to feel the difference with an agency
For established organisations with many vacancies at once
For large organisations and organisations with multiple locations
All prices exclude VAT and your own ad budget.
In a Recruitment Strategy Call we look together at your vacancies, your region and which channels suit you best. No obligation.